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Sophos Manager adding devices over IPSEC VPN

Hey Guys,

Wonder if anyone can help here.

I have a Sophos Manager XG Appliance and some other branch Sophos XG UTMS, They are setup with IPSEC VPN's from branch to HO.

Ive taken then internal IP of the branch UTMs and added the devices on the Sophos manager it connects for a few minutes and then disconnects, Even test connection gives a green light.

But when looking at the log viewer on the branchs it says failing to send heart beat info or sync info.

Will this not work over IPSEC vpn ?

Obviously I do have firewall rules to allow this ect.

Thanks



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