How to register a previously-owned SG Firewall with new owner?

Question

I have purchased a previously-owned Sophos XG-115 firewall. The device is still registered to the original owner. There are also several active (i.e., not-yet-expired) subscriptions installed on this device. Questions: 
 
 What is the proper procedure to de-register the device from the previous owner and register it to the new owner of the device? 
 Is it possible to transfer active subscriptions from the previous owner to the new owner? 
 
 Thank you. 
 Bob

FormerMember · Accepted Answer

Hi LuCar Toni, 
 I just verified this process with customer care and they suggested to contact them and they have proper process to handle this situation. 
 Thanks,

lferrara · Answer

Bob, 
 you should contact Sophos Support or your Partner. We cannot help you in that here. 
 Thanks

Krunal Patel · Answer

Bob, 
 
 Ask previous owner to transfer device registrant to your registered sophos ID email address by following link 
 https://www.sophos.com/en-us/mysophos/my-account/network-protection/change-registrant.aspx