Not able to sync home license

Question

Hi, 
 I get this in the Messages of my Home XG: 
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 Your device is not able to connect with the Customer My Account server since the last 77 days. If the device fails to synchronize for 13 more day(s), it will be deactivated. Please {vrclicklink} to synchronize manually. 
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 I also wrote to support@sophos.com, but I did not get response. 
 
 Any Ideas how to solve it? 
 
 Thanks Tom

PaulWarren · Accepted Answer

To all future readers on this thread... 
 Please note that the XG licensing system is designed to provide one license per serial number. If you have more than one instance running using the same serial it is likely that the license will stop working for at least one of the instances. If you need more than one Home instance then you need to request an additional Home serial number and use that. The exception of course, is if you are setting up an HA group with a Passive device, in which case the Passive device doesn't need a serial number. 
 fla sh09 is up and running again after I made an update on the licensing backend) 
 Regards 
 Paul