Adobe flash player is blocked by web filter

Question

I have enabled the Web filter's default policy. As a result, adobe flash player can not be downloaded. 
 The following message is displayed on the client's web browser. Adobe flash player is a healthy website. Why is it blocked? 
 
 This is a message from the IT Department. The web site you are trying to access: admdownload.adobe.com/.../flashplayer24_ha_install.exe is listed as a site within the category Information Technology Current Internet Access Configuration for you does not allow visiting sites within this category at this time. If the website has been erroneously blocked, please submit it for re-evaluation.

lferrara · Accepted Answer

Kj, 
 Possibile reasons: 
 Update of web filter engine 
 Update of ips engine 
 Regards

KJ AN · Answer

lferrara 
 I attempted to connect to adobe flush page again today. As a result, it is no longer blocked. I have not changed the setting of XG. The cause is unknown, but it was solved. 
 
 Regards,

Michael Dunn · Answer

There are two completely different ways of searching and two completely different ways of selecting apps. Lets call one a search and the other a filter. And the ways of selections, lets call one individual app selection and the other is filter selection. 
 
 Use the dropdowns at the top to select... lets say Category=Gaming and Risk=High. What you are doing is using a filter. 
 There are four items listed, greyed out, and they look like they are checked. In fact they are not checked - instead the "Select All" is used. 
 
 When you click Save - it does not save the fact you are blocking four applications. It saves the filter. It creates a filter selection. So that if next week Sophos adds another 3 applications to be High Risk Games they are also blocked. Because what you have saved is a filter selection for "Select All matching this filter". 
 
 If instead you switch to "Select individual applications" and then check the four, when you click save it will save the fact you are blocking four applications. This is no longer a filter selection, it is an individual app selection. If Sophos adds more High Risk Games they are not blocked. 
 
 You cannot mix these two concepts. You cannot say "Block all current and future High Risk Games except for this one" in the one rule. Because that would be mixing a filter selection and an individual app selection. 
 
 So far we've been talking about creating a rule based on a filter selection. That is different from "Search". 
 
 You can also completely ignore the filter and use the little icon beside the column header "Name". That allows you to search through all the list so that you can do individual selection of apps. 
 
 So - when you say "if search is used it Greys out any kind of individual selection" that is wrong. What is correct is that if a filter selection is used then you cannot select individual apps. Because filter selection doesn't save list of apps, it applies to all current and future apps in the filter. 
 
 If you enter in "Google" into the Smart Filter and say Select All you are going to apply it to all current and future applications that have Google in the name. 
 If you choose "Select Individual Application" and enter in "Google" into the name search and then check off individual applications, you are going to apply it to those applications only.

lferrara · Answer

KJ, 
 the website is blocked because the site is categorized as "Information Technology". Check the web filter you are using and make an exception is you need that site but you need IT Category blocked. 
 Regards