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SG 330 Rev. 2 fresh community install - no ports getting enabled

Damjan Kumin

Hello,

I have Sophos SG 330 Rev. 2, completely new. I have used a USB installer to install the community/free edition of SFOS. The installer went ahead correctly, installing OS on the local SSD, and the appliance rebooted. After I saw that the appliance was ready, I noticed that none of the ports was working - I used Port 1 to connect to the local switch and Port 2 to connect to WAN (WAN is DHCP). In any case, I could not access the SFOS Admin interface, none of the clients were getting IP addresses, and even if I set the IP address I was still not getting anywhere - also, none of the lights were on where the cables are connected. The lights light up as the appliance reboots, though.

To point out, before I installed the Community edition of SFOS, the appliance was working properly for a few months (and also yes, even before it was a community edition - 20.0 and now it is the latest available version).

Any idea what this is causing or what to do to start using it?

I am attaching some images for sample and proof. Thank you!

EDIT: attaching images again, apologies :) 

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Added V20 TAG
[edited by: Erick Jan at 3:21 PM (GMT -7) on 2 Sep 2024]
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  • 0

    Can you check with the ethtool option, which interface are actually which? 
    Because you see 0 packets on Port1 and 2, which indicates, there are not even connected, meaning other Ports could be your 1 and 2. 

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  • 0 in reply to LuCar Toni

    If you check the images you can see that the cables are plugged in, and light up during BIOS Post and startup, but after the final system comes online, they light down. In CLI you. can also see, that they are up but no connectivity is made to/from them... as mentioned before, I tried all ports, I tried using switch *two difference actually) and a PC - none of the choice and/or variation produced connection towards the SFOS at all...

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  • 0 in reply to LuCar Toni

    If you check the images you can see that the cables are plugged in, and light up during BIOS Post and startup, but after the final system comes online, they light down. In CLI you. can also see, that they are up but no connectivity is made to/from them... as mentioned before, I tried all ports, I tried using switch *two difference actually) and a PC - none of the choice and/or variation produced connection towards the SFOS at all...

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