Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Sophos Connect client looses profile when changing network

We are experiencing a very strange effect with the Sophos Connect 2.2.90 client

We use SSL VPN connections for users.
Users load the profile from the user portal and import it into the client.
The connection works fine, but when the user switches networks (i.e., from their home office to where they downloaded the profile at the airport), the profile disappears.
This phenomenon has been observed in several users.
Each time the user changes networks, he must download and import his profile again.

I saw that an update of the Sophos Connect 2.3.0.0506 Client was available, and I implemented the update on my entire computer park via Intune. However, she could not settle.

Trying to do this manually and with an account with super admin privileges, I have the following error:
ovpn service does not have sufficient rights to start services.

Could you help me correct this incident.

Waiting to read you.



Edited TAGs
[edited by: emmosophos at 11:31 PM (GMT -7) on 7 Jun 2024]