Hello,
I'm trying to import a .tar file exported from a UTM with the current firmware version 9.718005 into an XGS 136, following this guide. However, I keep encountering the familiar error message "The file that you are trying to import is not a supported file format. Only TAR file format is supported."
The logs don't provide much insight. From the errors in the tail /log/csc.log -f |grep import logs, it seems like there's an issue with the import process.
Does anyone have any ideas on how to resolve this? Any help would be greatly appreciated.
XGS136_XN02_SFOS 20.0.0 GA-Build222# tail /log/apiparser.log -f ERROR Feb 06 16:05:48Z [28174]: XML file is not valid. So Exiting with status 10... ERROR Feb 06 16:23:55Z [1280]: XML file is not valid. So Exiting with status 10...
XGS136_XN02_SFOS 20.0.0 GA-Build222# tail /log/csc.log -f |grep import
MESSAGE Feb 06 16:05:48Z [worker:28117]: {"request":{"method":"opcode","name":"upload_text_import_file","version":"1.2","type":"json","length":393,"data":{ "___serverport": 4444, "importtype": "2", "___component": "GUI", "transactionid": "1807", "mode": 727, "currentlyloggedinuserid": 3, "importfile": "\/sdisk\/upload\/00f8c69b-6c9d-4bcb-a5e2-e7a35dd84098.tar", "APIVersion": "2000.1", "___serverprotocol": "HTTP", "___username": "admin", "___meta": { "sessionType": 1 }, "___serverip": "172.16.16.16", "currentlyloggedinuserip": "172.16.16.1" }}}
ERROR Feb 06 16:05:48Z [timer:6002]: delete_sched_node: timer clean_importfiles do not exist
ERROR Feb 06 16:05:48Z [upload_text_import_file:28117]: csc_execve: Child exited with status 10
ERROR Feb 06 16:05:48Z [upload_text_import_file:28117]: log_exec: Failed Command: /usr/bin/crimport -s -i /sdisk/APIImport.tar -a ?? -v /_conf/csc/IOMappingFiles/ -l /log/apiparser.log -C ?? -R ?? $CURR_API_DISPLAY_VERSION $ips_cat_corp_ver $ips_rules_cnt
WARNING Feb 06 16:05:48Z [upload_text_import_file:28117]: Action with NOFAIL Failed.
MESSAGE Feb 06 16:05:48Z [upload_text_import_file:28117]: opcode 'upload_text_import_file': time taken: 0.311405645 seconds with return status: '500'
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