Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Sophos Firewall: v19.5 MR2: Feedback and experiences

Release Post:   Sophos Firewall OS v19.5 MR2 is Now Available  

The old V19.5 MR1 Post: Sophos Firewall: v19.5 MR1: Feedback and experiences 

To make the tracking of issues / feedback easier: Please post a potential Sophos Support Case ID within your initial post, so we can track your feedback/issue. 



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  • An upgrade from 19.0 MR2 to 19.5 MR2 killed the WWAN connection for my Aircard 320U.

    The following settings result in a WWAN connection succeeding on 19.0 MR2, but fails to connect on 19.5 MR2. Turning off/on WWAN makes no difference, nor does switching to to DHCP, nor cycling through all the available serial ports. Revert to 19.0 MR2 and it works straight away.

    I suspect the addition of the Sierra EM9191 5G module to the WWAN code in 19.5 MR1 has killed the capability to use my Aircard 320U as a WWAN interface :-(

  • Hello ChrisKnight,

    It seems you might have hit with NC-117181 which we have fixed in upcoming 19.5 maintenance release.

    If you would like to get patch on 19.5-MR2, do you mind raising support ticket and provide this ticket reference?

    Regards,

    Sanket Shah

    Director, Software Development, Sophos Firewall

  •    can you explain why this is not on public known-issues-list? https://doc.sophos.com/support/kil/index.html
    Nearly all NC-XXXX references mentioned within support cases or here in forums are only “internal”. This does really not help when you’re at midnight in Migration project and face an issue that’s probably already known but simply not listet in public know issues document.

    In many cases it would be really helpful to have an complete list you can refer to by opening an case or simply be aware of before upgrading, migrating and more.

    Sure, a long public KIL is probably not good for marketing but it would really help customers, that are using your products!

  • Hello fneumann,

    The mentioned issue was reported internally and not raised from customer or community earlier. That's the reason, it was not considered in known issue list earlier. I understand your concern but not all issues can be put in public KIL otherwise it would clutter the things. Regarding this specific issue, let me work with internal team and see whether it can be added in KIL or not.  

    Regards,

    Sanket Shah

    Director, Software Development, Sophos Firewall

  • Hello fneumann,

    This specific issue is published under "known issue list" of Sophos Firewall as NC-120971.

    Regards,

    Sanket Shah

    Director, Software Development, Sophos Firewall

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