XG430 10G Flexi Port link not coming up - replacement of the module

The question is likely: Is only one of both appliances affected? If yes, likely the hardware is defect (port on XG, cable or Port on Switch). 
If both appliances have the same problem with PortA4, it could be a software problem. 

The KIL you mentioned describe the XGS problem as well. 

used a different switch port.

Still the interface autonegotiating a long time. will try on the other node.

XG430_WP02_SFOS 19.5.1 MR-1-Build278 HA-Auxiliary# ethtool lag0
Settings for lag0:
        Supported ports: [ ]
        Supported link modes:   Not reported
        Supported pause frame use: No
        Supports auto-negotiation: No
        Supported FEC modes: Not reported
        Advertised link modes:  Not reported
        Advertised pause frame use: No
        Advertised auto-negotiation: No
        Advertised FEC modes: Not reported
        Speed: 30000Mb/s
        Duplex: Full
        Port: Other
        PHYAD: 0
        Transceiver: internal
        Auto-negotiation: off
        Link detected: yes
XG430_WP02_SFOS 19.5.1 MR-1-Build278 HA-Auxiliary# ethtool PortA4
Settings for PortA4:
        Supported ports: [ ]
        Supported link modes:   1000baseT/Full
                                1000baseKX/Full
                                10000baseT/Full
                                1000baseX/Full
                                10000baseSR/Full
                                10000baseLR/Full
        Supported pause frame use: Symmetric
        Supports auto-negotiation: Yes
        Supported FEC modes: Not reported
        Advertised link modes:  1000baseT/Full
                                1000baseKX/Full
                                10000baseT/Full
                                1000baseX/Full
                                10000baseSR/Full
                                10000baseLR/Full
        Advertised pause frame use: No
        Advertised auto-negotiation: Yes
        Advertised FEC modes: Not reported
        Speed: Unknown!
        Duplex: Unknown! (255)
        Port: Other
        PHYAD: 0
        Transceiver: internal
        Auto-negotiation: off
        Supports Wake-on: g
        Wake-on: g
        Current message level: 0x0000000f (15)
                               drv probe link timer
        Link detected: no

console> show network interface-link lag0
lag0: 10000Mb/s  duplex: Full  link: yes  auto-negotiation: No fecmode: Off

console> show network interfaces

...
PortA1           Zonetype:LAN  MAC Address:7C:5A:1C:5B:15:F2  MTU:1500
                 Speed:10000Mb/s Full Duplex
                 UP BROADCAST RUNNING SLAVE MULTICAST
                 RX State: packets:259419 bytes:27036459 (25.7 MiB)
                           errors:0 dropped:0 overruns:0 frame:0
                 TX State: packets:8281 bytes:1026780 (1002.7 KiB)
                           errors:0 dropped:0 overruns:0 carrier:0


PortA2           Zonetype:LAN  MAC Address:7C:5A:1C:5B:15:F2  MTU:1500
                 Speed:10000Mb/s Full Duplex
                 UP BROADCAST RUNNING SLAVE MULTICAST
                 RX State: packets:781504 bytes:77017349 (73.4 MiB)
                           errors:0 dropped:0 overruns:0 frame:0
                 TX State: packets:8283 bytes:1027040 (1002.9 KiB)
                           errors:0 dropped:0 overruns:0 carrier:0


PortA3           Zonetype:LAN  MAC Address:7C:5A:1C:5B:15:F2  MTU:1500
                 Speed:10000Mb/s Full Duplex
                 UP BROADCAST RUNNING SLAVE MULTICAST
                 RX State: packets:1185291 bytes:81866988 (78.0 MiB)
                           errors:0 dropped:0 overruns:0 frame:0
                 TX State: packets:8398 bytes:1039658 (1015.2 KiB)
                           errors:0 dropped:0 overruns:0 carrier:0


PortA4           Zonetype:LAN  MAC Address:7C:5A:1C:5B:15:F2  MTU:1500
                 Speed:-1Mb/s Full Duplex
                 UP BROADCAST SLAVE MULTICAST
                 RX State: packets:269692 bytes:23651709 (22.5 MiB)
                           errors:0 dropped:0 overruns:0 frame:0
                 TX State: packets:7678 bytes:952072 (929.7 KiB)
                           errors:0 dropped:0 overruns:0 carrier:0

...

We could not get PortA4 online without issues on one allied telesis x950 switch on it's integrated SFP Ports while PortA3 is attached to the same switch but on an other integrated SFP Port. Tested 5 different cables and works fine.

We got it now working on an other x950 switch in the same stack but there on a SFP Plug-in Module. It worked immediately there.

that switch model did not work with Port 4

works with SFP addon module

Other Question:

Is it possible to know what the blue LED should show? Usually it is "speed".

Green ports are blinking, so I did not catch them all on at the same time on the foto.

All ports are at 10G FDX. Should'nt all Ports have the blue LED lit on?

ethtool PortA1 |grep "10000"
        Supported link modes:   10000baseT/Full
        Advertised link modes:  10000baseT/Full
        Speed: 10000Mb/s
ethtool PortA2 |grep "10000"
        Supported link modes:   10000baseT/Full
        Advertised link modes:  10000baseT/Full
        Speed: 10000Mb/s
 ethtool PortA3 |grep "10000"
        Supported link modes:   10000baseT/Full
        Advertised link modes:  10000baseT/Full
        Speed: 10000Mb/s
ethtool PortA4 |grep "10000"
        Supported link modes:   10000baseT/Full
        Advertised link modes:  10000baseT/Full
        Speed: 10000Mb/s

German docs: 

Thank you. We'll discuss internally if we should open a RMA case.

the other HA node (primary) - that is running at a different location also has this issue with the blue LED.

3 out of 4 are lit on while on the auxiliary node are only 2 out of 4 lit on.

Primary: here PortA2 had it off while connected and running at full speed.

The following output is equal to the other node.

XG430_WP02_SFOS 19.5.1 MR-1-Build278 HA-Primary# ethtool PortA1 | grep "10000"
        Supported link modes:   10000baseT/Full
        Advertised link modes:  10000baseT/Full
        Speed: 10000Mb/s
XG430_WP02_SFOS 19.5.1 MR-1-Build278 HA-Primary# ethtool PortA2 | grep "10000"
        Supported link modes:   10000baseT/Full
        Advertised link modes:  10000baseT/Full
        Speed: 10000Mb/s
XG430_WP02_SFOS 19.5.1 MR-1-Build278 HA-Primary# ethtool PortA3 | grep "10000"
        Supported link modes:   10000baseT/Full
        Advertised link modes:  10000baseT/Full
        Speed: 10000Mb/s
XG430_WP02_SFOS 19.5.1 MR-1-Build278 HA-Primary# ethtool PortA4 | grep "10000"
        Supported link modes:   10000baseT/Full
        Advertised link modes:  10000baseT/Full
        Speed: 10000Mb/s

XG430_WP02_SFOS 19.5.1 MR-1-Build278 HA-Primary# ethtool -i PortA2
driver: i40e
version: 2.10.19.82
firmware-version: 5.05 0x800028ac 0.0.0
expansion-rom-version:
bus-info: 0000:02:00.1
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

Hey LHerzog ,

Do you require a RMA for Sophos 4 port 10GbE SFP+ FleXi Port module right ?
The one which is mentioned here - https://www.connection.com/product/sophos-4-port-10gbe-sfp-flexi-port-module/sgiztchf4/41043540 | If yes could you please double check the serial no by Sophos mentioned in here - https://support.sophos.com/support/s/article/KB-000037169?language=en_US 

Yes, Vivek, they are SGIZTCHF4

I have posted a picture of the shipping boxes with SN to the case.

Hi LHerzog  Just saw that on the case, I'll expedite the process of RMA, Engineer will send a RMA form to you, please fill out the relevant details asked in the form.

Thank you very much!