Hi everyone,
i've this problem, when i try to upgrade the firmware from 19.0.1 to 19.5.0 manually with signature file on XGS136 the firewall cluster start to flot from
primary - auxiliary to standalone - fault...
This happens only if one of the monitored interface has a DHCP server configured on the firewall....
Has anyone had the same problem?
In case of Standalone - Faulty - Could you please use the device USB cable (mini USB) and check the status of the second appliance?
support.sophos.com/.../KB-000035769
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The firewalls turns off the ha module when i was upgrading to 19.5... i've installed the update individually then redo the HA.
I've opened a support case and Sophos following it... now i got 3 cluster that went on this state after upgrading it to 19.5...
Hello David,
Would it be possible to share support case id?
Also, as requested earlier, please share appliance access id so that development team can have a look at the appliance more closely and see if something can be find out from the logs.
Are all 3 clusters using XGS136 model or different?
Regards,
Sanket Shah
Senior Development Manager, Sophos Firewall
Hi, sophos support is investigating the issue
Sure, I will let Support team to coordinate with you.