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SFOS 19.0 almost bricked my XG230

webmaster webmaster

Hi,

did a standard FW upgrade today during lunch....big mistake. The XG booted into failsafe mode and stayed there.

The garner service did not manage to start.

Did a factory reset, then loaded the configuration. Same thing.

After a bit of plundering i fired up the CLI and rebooted. Luckily the 18.5.3 was still there, the reset didn't wipe it, and i managed to restore order.

I should mentioned that all these operations took an extraordinarily long time.

I guess i'll be waiting around for the next maintenance release.



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    For the overview:
    There are currently two different Issues identified and under investigation. If any of those IDs matches your current behavior, please raise a Support Case and refer the matching Bug ID: 

    1. Fail-safe after upgrade. In this scenario, the firewall will not boot anymore and go into fail-safe. For More Information about Fail-safe: https://support.sophos.com/support/s/article/KB-000036375?language=en_US 
    The Bug ID: NC-93936

    2. Factory Default after Upgrade. In this scenario, the firewall will boot in factory default (172.16.16.16 IP). You can go back to the old firmware. You see an error in the /log/migration.log: ERROR(0x03): Failed to migrated config. Load default.
    The Bug ID:  NC-94337

    Both issues seems to occur under rare condition. 

    __________________________________________________________________________________________________________________

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  • 0

    For the overview:
    There are currently two different Issues identified and under investigation. If any of those IDs matches your current behavior, please raise a Support Case and refer the matching Bug ID: 

    1. Fail-safe after upgrade. In this scenario, the firewall will not boot anymore and go into fail-safe. For More Information about Fail-safe: https://support.sophos.com/support/s/article/KB-000036375?language=en_US 
    The Bug ID: NC-93936

    2. Factory Default after Upgrade. In this scenario, the firewall will boot in factory default (172.16.16.16 IP). You can go back to the old firmware. You see an error in the /log/migration.log: ERROR(0x03): Failed to migrated config. Load default.
    The Bug ID:  NC-94337

    Both issues seems to occur under rare condition. 

    __________________________________________________________________________________________________________________

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