We have serval offices (Well over 30 locations) that experience printing issues when going through our Sophos XG (115/125) Firewalls.
When printing, the printer can take up to 5 to 30 minutes before it will print. If we remove the Sophos Devices, printing returns to normal, less then a second to print.
We noticed It mostly effect the Epson TM- Receipt printers on Port 9100 but other printers are reported to experience problems from time to time.
The communication for which the print job is received can very, it's not specific to the media, such as standard ethernet, VPN, MPLS.
Firmware is up to date and all advance features is turned off. Doing a packet captures show the print job hitting the correct firewall rules with not type of inspection or
filtering turned on. If we bypass or even replace the firewall with an ASA, Sonic Wall, FortiGate then the issues no longer happens.
Any advise ??? Thanks, Keith
Just FYI: https://docs.sophos.com/releasenotes/output/en-us/nsg/sf_185_rn.html V18.5 MR2 had a fix for this issue.
Toni. Do you know when I will be able to download this update ? It was only available on two of my 52 devices. The reset say "No updates available!".
Sophos Central show its as available but doesn't seem to apply the update when selected.
I also tried to manually download it, but only found a 'SW-18.5.2_MR-2.SFW-380.sig' file which doesn't do anything if I try to upload the firmware.
You need the HW Update file. Try to download it in mySophos.
Sorry. I did try that but the only one available is 18.5.1
If you click on one of your appliances, it should offer you a HW SIG file.
If I click on the download from my devices It show only two files available.
Yes - The Second file should be applikable on your appliance.
Tried with the Hardware one but did the same thing just spins and doesn't seem to do anything