Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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XG230 "Management Interface IP: Not configured/Not Available" Alert ID 17716

John Szurley

Recently we updated our XG230 (HA) to SFOS 18.5.1 MR-1-Build326 and since that time almost every hour we receive and alert in regards to IPsec connection coming from Azure. 

Any insight would be appreciated, please disregard the crayon drawing as it's been a long day.

Thank you



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to Sophos Community.

    Do you see any disconnection/DPD fail events in strongswan.log for the time of instance?

    => Keep strongswan service in debugging.

    Login to SSH > 5. Device Management > 3. Advanced Shell

    # service strongswan:debug -ds nosync

    Note: Run the same command to stop debugging.

    => Note down the timestamp from the notification.

    => FIlter strongswan.log events with below command.

    # cat /log/strongswan.log | grep -i "TUNNEL_NAME"

    or

    # cat /log/strongswan.log | grep -i "2021-10-19 10:58:10"

    Also please share a snapshot of ipsec policy.

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