Neopost/Quadient postage meter not able to connect

Try open a live log from both (FW and Web filtering) and narrow to your specific IP you assigned to your device and you should be able to see wbat's blocking your device from communicating.  This is how I always troubleshoot my issue with new device being added to my network.

Good luck

Thank you. Both of those locations did not show anything being blocked. But when I looked at the SSL/TLS inspection, the connection is there. I have tried multiple ways to exclude the device from SSL Inspection and am missing something because it keeps getting  rejected:

Hi Melissa and welcome to the Sophos User Communities!

Your web exception should be:

     ^https?://([A-Za-z0-9.-]*\.)?neopost\.com/

Cheers - Bob
PS Moving your thread to the XG Community from the UTM Community

Hi Melissa and welcome to the Sophos User Communities!

Your web exception should be:

     ^https?://([A-Za-z0-9.-]*\.)?neopost\.com/

Cheers - Bob
PS Moving your thread to the XG Community from the UTM Community

Thanks for the response. I don't have any http or https designation in front of any of my exceptions. They all are formatted like 

^([A-Za-z0-9.-]*\.)?neopost\.com/ .

SSL Inspection is causing the problem, but I have added an SSL Inspection rule, Don't Decrypt specifically for the postage meters IP address and it is still trying to decrypt as the SSL Inspection log is showing an entry:

BTW, your on the wrong forum.  I'm not familiar with XG yet.  You should post your question here https://community.sophos.com/sophos-xg-firewall

or Bob could move it there instead.