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Namecheap DDNS not updating on v18.5

Dreamcatcher

Hello,

I've updated all our firewalls to v18.5.1, some of them use Namecheap as DDNS provider. One of them has problems now to update the record. Under "failure reason" it shows "noconnect". I've deleted the entry and recreated it but that didn't help. As soon as I downgrade the firewall to v18.0.5 it is working again. What can I do? It's not a problem with v18.5.1 in general, since I have other firewalls working with Namecheap on that version.



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to Sophos Community.

    Request to follow the steps below and share session output here on in PM.

    ==> Login to SSH > 5. Device Management > 3. Advanced Shell

    Sophos uses ddc service for Dynamic DNS client service.

    => Check service status after upgrading firmware to v18.5.1

    # service -S | grep ddc

    => Run the below command and then try to create/update DDNS after running

    # tail -f /log/ddc.log

Reply
  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to Sophos Community.

    Request to follow the steps below and share session output here on in PM.

    ==> Login to SSH > 5. Device Management > 3. Advanced Shell

    Sophos uses ddc service for Dynamic DNS client service.

    => Check service status after upgrading firmware to v18.5.1

    # service -S | grep ddc

    => Run the below command and then try to create/update DDNS after running

    # tail -f /log/ddc.log

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