Splashtop doesnt connect with Https decrypt and scan turned on


We use a Xg210 on v17.5

How do I allow splashtop to work when https decrypt and scan is on?  We have had to turn that on to be able to block .exe downloads for cyber insurance.

But we have to splashtop on to customers machines and whatever I tried to add to the web exceptions, nothing works, the final connection to the users machines always fails.  If I turn https d&s off then it works fine.

Firewall logs show the traffic being denied but with firewall rule 0 which doesn't help.

Below is the exception i have currently.   Am I missing something ?   I dont like the idea of excepting all IPaddresses but if it helps it to work then I can at least do a rule which narrows down it to certain engineers.

  • Hi,

    firewall 0 is the default which means the traffic is not matching any of your existing firewall rules.  What have you ticked in the exception configuration? What other posts are shown in the logviewer report fro firewall 0? Also what do you see blocked in the application tab in logviewer as well as the web tab?


    V18.5.x - e3-1225v5 6gb ram with 4 ports - 20w. 
    If a post solves your question use the 'This helped me' link.
  • This is what is ticked in the exception configuration.

    Nothing showing in the application tab of the log viewer and nothing showing as blocked on the web filter in log viewer