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Web gui not accessible - Firewall ist starting - Sophos XG - Tomcat Server DEAD can't be restarted

Dirk Stolle

Sohos XG 18.0.5 MR-5-Build 586

Hi,

I'm not able to connect to my Sophos XG via web gui and SSH.
The web gui states 'Firewall is starting' all the time. SSH states 'remote side unexpectedly closed network connection'.

I followed the steps in this KB: https://support.sophos.com/support/s/article/KB-000038694?language=en_US#Check-and-restart-service-status

But it's not possible to restart or start the service at all. It always gives '503 Service Failed'.
How can I fix this without restarting the XG?

kind regards

Dirk



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    Hi there,

    today I solved the problem.

    Sounds a little bit strange but it was due to an SSD failure.

    After rebooting the Sophos XG, there were several errors while booting. I figured out that the SSD is corrupted. After replacing the SSD, re-imaging and restoring my backup, everything runs fine now.

    Thank you all for your support.

    kind regards

    Dirk

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  • 0

    Hi there,

    today I solved the problem.

    Sounds a little bit strange but it was due to an SSD failure.

    After rebooting the Sophos XG, there were several errors while booting. I figured out that the SSD is corrupted. After replacing the SSD, re-imaging and restoring my backup, everything runs fine now.

    Thank you all for your support.

    kind regards

    Dirk

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