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How to esclate the Sophos ticket ?

Red Road

Hi,

i have raised one ticket 8 days ago and since then i have not got any proper response from Sophos. Ticket id - 04213942, they have assigned an engineer Mubin, who is totally useless,neither he gives me proper solution nor he is responding me over email or calls. Don't know how to escalate the ticket.



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  • 0

    I know how you feel. You are not alone with your experience. Sad but true.

    I suggest you go two way: contact your reseller, they should have a channel to Sophos GES and or personal contacts to Sophos.

    2nd, forward the case mail to supportescalations@sophos.com.

    You should get a mail in time from someone. This may but also may not help. From my experience you will get a quick feedback but then later, the case will go to sleep again.

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  • 0

    I know how you feel. You are not alone with your experience. Sad but true.

    I suggest you go two way: contact your reseller, they should have a channel to Sophos GES and or personal contacts to Sophos.

    2nd, forward the case mail to supportescalations@sophos.com.

    You should get a mail in time from someone. This may but also may not help. From my experience you will get a quick feedback but then later, the case will go to sleep again.

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