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slow rdp through the XG

Hi everyone, I have a strange behavior with a rdp connection.
The RDP server is located externally and a PPTP vpn must be established to connect.
Connecting from any computer in my office that is protected by a sophos XG v18 the RDP connection is very slow and hangs very often, with the same computers if I use the hotspot of the phone the RDP connection is very fast.
The ping to the remote server is always stable with 40 ms of latency.
Hoping it was a problem with the internet provider I tried to connect a computer directly to the router excluding the firewall but in this way it works well, so obviously the problem is the firewall.
I made an allow rule that excludes all AV/WEB/IPS/APP controls, but the situation does not improve.

I honestly don't know what to check and what this behavior may have caused.



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