Outbound SMTP for Scan to email not working

Question

We have setup an XG 135 running v18 MR4. Default out of the box our Canon Copier with scan to email is blocked. This was working on the firewall we pulled out, so we know the scan to email settings are working. We are scanning to port 2525 using smtp2go. 
 I have searched far and wide on how to allow outbound SMTP. Either it is for an earlier version (v17 or earlier) and does not directly translate. 
 I have tried both MTA and Legacy mode 
 I have created a service group for ports 2525, 465, 587 and created a firewall rule for Traffic to WAN. 
 I have watched the logs and not seen anything of value to help me troubleshoot. 
 Does anyone have instructions on how to allow a single IP to send outbound email over port 2525? 
 Thanks

rfcat_vk · Answer

Hi, 
 2525 is not part of the smtp proxy ports. You would need to set a specific rule to allow that port using the http proxy and add that port to the proxy list if you want it scanned. 
 Ian

rfcat_vk · Answer

Hi, 
 now in that rule tick the web box and allow all with the tick use http. Then try to see if access is allowed. 
 ian

Jeremy Glenn · Answer

After still having issues, I reset the firewall to factory settings. It worked like a charm. 
 Thanks for all the help;

Outbound SMTP for Scan to email not working

Top Replies