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xg210 lan interface stops responding for a few seconds every 4 hours

Cristiano Monteiro

Hi guys, I hope everyone is doing well.

I am experiencing a curious problem with my XG 210. The LAN interface (Port1) simply stops responding for about 30s. The curious thing is that this occurs religiously every 4 hours.

- I have already changed interface speed and operating mode settings

 - I already reviewed syslog and other logs and nothing was found

- I have already monitored the Switch and noticed that the interface is not disconnected

- I already switched Switch, cable etc (Although of course it is not a hardware problem)

It's been a week since I updated to version 18.0.4 MR-4, but the problem started to happen since January 21, 2021 and the appliance was still in version 17.5.12 MR-12. Has anyone had this problem?



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    'pathping' may be another useful troubleshooting tool (from Windows 10)  It works as a combination of ping and tracert, and you leave it running for a few minutes (around the time you are getting the problem)

    It will test the whole path to the external IP, say 8.8.8.8, and tell you where the packets are being dropped.  You are expecting them to be dropped in the XG, but it may be worth verifying this is true.

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  • 0

    'pathping' may be another useful troubleshooting tool (from Windows 10)  It works as a combination of ping and tracert, and you leave it running for a few minutes (around the time you are getting the problem)

    It will test the whole path to the external IP, say 8.8.8.8, and tell you where the packets are being dropped.  You are expecting them to be dropped in the XG, but it may be worth verifying this is true.

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