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Sophos APX120 - connection and performance reliability question

rfcat_vk

Hi folks,

I currently have two APX120 and two AP55s on my network. One of the APX is managed by CM wireless while an issue is investigated.

My current issue involves using the 2.4ghz band SSIDs.

For sometime I have had issues which I thought were my iPad playing up after the latest Apple software installation, I was partially correct.

On further investigation I found that some of my IoT devices were going offline. Looking at the APX120 in the XG I found that they were actually going off  line or connecting at 0%, 0 speed. I also noted that the crudity cameras were having throughput issues.

I had one APX120 as the main point for the iOT devices and an AP55c to provide connection at the back of the home. *lots of steel sliding wardrobe doors and RF insulation.) I swapped the places APX120 and the AP55c are installed and immediately saw improved connections to my IoT devices. I have since replaced the APX120 with another AP55 and note the throughput and connections are way more reliable.

The applications that access and report on the IoT devices no longer report the device is off line or not making a connection or realtime display fails.

I bought the APX120 in the hope of more reliable connections for my Apple devices, while the idle speed is improved I am not convinced that the APX is providing continuous connections, The connection speed shows as being mid to high 300mb/s, the application updates/refresh are very slow.

I will when feeling slightly wealthier purchase an APX320 to see if that provides improved performance otherwise it is to the unmanaged world of 3rd party APs which supposedly have better performance than Sophos APs.

Also does not matter whether 20 or 40 MHz channels. The APs and APX are all on the latest Sophos AP firmware.

Ian

Any thoughts on ways to reduce the issue?



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Parents
  • 0

    Why do you use 2,4 GHz in the first place? Personally i consider this protocol to be dead and only smaller devices, with old tech in it, uses 2,4 GHz. Looking to my networks, i did not use 2,4 GHz and only some cheap tablets and old amazon devices could not connect anymore. Everything else moved to 5,0 GHz. 

    40 MHz channels for 2,4 GHz is somehow a weird workaround for an performance issue, which actually was resolved by 5,0 GHz. 

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Reply
  • 0

    Why do you use 2,4 GHz in the first place? Personally i consider this protocol to be dead and only smaller devices, with old tech in it, uses 2,4 GHz. Looking to my networks, i did not use 2,4 GHz and only some cheap tablets and old amazon devices could not connect anymore. Everything else moved to 5,0 GHz. 

    40 MHz channels for 2,4 GHz is somehow a weird workaround for an performance issue, which actually was resolved by 5,0 GHz. 

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Children
  • 0 in reply to LuCar Toni

    2.4 because most of the devices only work with 2.4. Some of these devices are the latest models.

    ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Interesting. And we are not talking about this issue of some devices, that they ignore 5,0 GHz and move to 2,4 GHz? Because i could see this plenty of times, while having both Mode in use. After disabling 2,4 GHz, they moved to 5,0 GHz. 

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  • 0 in reply to LuCar Toni

    No, I didn’t enable 5ghz because most devices don’t recognise it. Security cameras and security lights only use 2.4. I have moved the printers onto cable connections because of performance issues.

    I will fire up the 5 ghz to see if any devices swap automatically.

    ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    5 devices that only use 2.4 and I suspect two more. The manufacturers website advises 2.4 only. So, it might be dead, but not buried.

    ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Try the following: Use a separate SSID for 2,4 Only. So my main network is 5.0 GHz only and i advice another SSID with only 2.4 GHz. So i avoid this issue with devices moving to the wrong Network. 
    Does this improve the situation? 

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  • 0 in reply to LuCar Toni

    Hi Lucar TOni,

    I did not have the 5ghz SSID enabled, I now have. I have investigated the sites of 3 different IoT device manufacturers I have on my network and none support 5ghz SSIDs.

    Ian

    This testing is only done on the AP55 series.

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

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