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Firewall lost connection to Sophos Central

Hello All,

We continue to get alerts from Central that a firewall has lost connections to Central. Then a few minutes later it reconnects. Every day we receive these notifications. It is annoying since we have over 60 firewalls. What is causing this alert to trigger and how do we fix it . This is such a waste of time. Acknowledging the alerts in Central

Sophos Central Event XXXX
What happened: Firewall lost connection to Sophos Central
Where it happened: Main Office
User associated with device: n/a
How severe it is: High
What Sophos has done so far: No further action has been taken.
What you need to do: Check with the gateway's internet provider for any problems or outages.



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  • FormerMember
    +1 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    Could you please open a support case, provide the sophos-central.log and centralmanagement.log logs, and reference the following internal ID. 

    This seems to be related to an ID that our support team is already investigating (NR-4953). 

    Thanks,

  • Hi H_Patel,

    I am in Australia and see at least one disconnect every day and sometimes two. From memory this started after I upgraded to mr-4.

    Ian

    I have one entry logged going back to the 2nd November 2020

    XG115W - v20.0.1 MR-1 - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

Reply
  • Hi H_Patel,

    I am in Australia and see at least one disconnect every day and sometimes two. From memory this started after I upgraded to mr-4.

    Ian

    I have one entry logged going back to the 2nd November 2020

    XG115W - v20.0.1 MR-1 - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

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