Sophos XG 330 HA A-P "Validation failed for HA interface IP" error

Hi PetrMinarik,

Thank you for reaching out to the Community.

Thank you for providing the screenshot; it seems you’re missing the Dedicated HA Link. 

Check out the following document for reference: Configure active-passive HA using QuickHA.

Thanks,

Hi Harsh Patel,

i am very sorry for delay but i was unable to login.

Thank you for your answer.

I am 100% sure, i have inserted "Dedicated HA link" on primary box. I thing it is impossible to activate HA without "Dedicated HA link".

Now, this section "System services" is still frozen (like on the first printscreen) and i can click on notning. Whole section "Hign availability" +  "Traffic shaping setting" + "RED" + ... is frozen.

Now i am not able to change configuration of HA. I can neither activate nor deactivate HA.

I wiil send printscreen of interfaces on primary box. The Port4 was configured by HA automatically.

Thank you

Petr Minarik

Hi Harsh Patel,

i am very sorry for delay but i was unable to login.

Thank you for your answer.

I am 100% sure, i have inserted "Dedicated HA link" on primary box. I thing it is impossible to activate HA without "Dedicated HA link".

Now, this section "System services" is still frozen (like on the first printscreen) and i can click on notning. Whole section "Hign availability" +  "Traffic shaping setting" + "RED" + ... is frozen.

Now i am not able to change configuration of HA. I can neither activate nor deactivate HA.

I wiil send printscreen of interfaces on primary box. The Port4 was configured by HA automatically.

Thank you

Petr Minarik

Interfaces on primary box:

And System services on auxiliary box:

Hallo Harsh Patel, 

hello PetrMinarik,

we have the same issue, that system services freeze. We already opened a ticket at sophos support, but no reply.

We wanna connect two XG330 via HAQuickconnect, but it is not working. And if we open the system services webpage it is freezing like in your first screenshot.

Do you have any update on your problem or solution ideas?

Stay safe & thanks

Daniel

Hello Daniel,

unfortunately i have no update or solution. I am still in the same situation - section "System services" is still frozen (spinning wheel only) and i configured HA by Sophos guide.

Can you track this case? Or do you want to send some notice in case of any improvement?

And opposite, can i track your case?

Best regards

Petr

Hi PetrMinarik and Daniel Loose,

The support team is aware of this issue and tracking it with the internal ID NC-66978. The fix for this issue is tentatively planned to be included in the v18 MR5 release. 

However, if you don't want to wait for the firmware release, open a support case at support.sophos.com and mention the internal ID to get the patch applied to your firewall. Please PM me the support case number so that I can help with the follow-up. 

Thanks,

Hi Harsh Patel,

i am going to wait for v18 MR5 fimware release update.

Thank you for your support.

Petr Minarik