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Sophos Connect Client loses connection

Hi everyone, I'm totally new to the Sophos topic.

We use a Sophos XG 135 with SFOS 17.5.14 MR-14-1 and the Sophos connect client for our home office employees. More and more of my colleagues are reporting connection problems. The colleagues work on a terminal server. a few times a day the Connect Client disguises the connection and thus also the terminal session. After reconnecting, it works again for a while.

The client log says that DPD cut the connection. Strangely, all colleagues dont lose the connection at the same time. 1 - 2 times throughout the day. I dont think its the internet connection in the HQ.

Since i´m new, i have to admit that i dont know exactly where to start looking.

Any tips or recommendations?



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    In addition to questions from , do you have IPsec site to site tunnels configured on your firewall? Have you noticed the IPsec site to site disconnects around the time Connect Client users get disconnected? 

    Thanks,

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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    In addition to questions from , do you have IPsec site to site tunnels configured on your firewall? Have you noticed the IPsec site to site disconnects around the time Connect Client users get disconnected? 

    Thanks,

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