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Update - internal server error

Hi all,

just curious if anyone noticed the behavior below. Many times I can see error below in /log/u2d.log:

DEBUG Oct 30 10:01:07 [7784]: Response body :
<?xml version="1.0" encoding="iso-8859-1"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"">www.w3.org/.../xhtml1-transitional.dtd">
<html xmlns="">http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
<head>
<title>500 - Internal Server Error</title>
</head>
<body>
<h1>500 - Internal Server Error</h1>
</body>
</html>

Observation:

- on v17.5.13 it was about 50% of requests

- on v18.0.3 it is about 25% of all requests

Majority of incidents looks like:
DEBUG Oct 29 17:01:16 [6703]: --pkg_sysupdate_version = 2
DEBUG Oct 29 17:01:16 [6703]: Added new server : Host - eu-west-1.u2d.sophos.com., Port - 443
DEBUG Oct 29 17:01:16 [6703]: Added new server : Host - us-west-2.u2d.sophos.com., Port - 443
DEBUG Oct 29 17:01:16 [6703]: Added new server : Host - ap-northeast-1.u2d.sophos.com., Port - 443
DEBUG Oct 29 17:01:16 [6703]: Final query string is :
?&serialkey=XXXXX&deviceid=XXXXXX&fwversion=18.0.3.457&productcode=CN&appmodel=SF01V&appvendor=SO01&useragent=SF&oem=&pkg_sysupdate_version=2
DEBUG Oct 29 17:01:16 [6703]: Response code : 500

Do you see something similar or it just my problem with my installation?

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Top Replies

FormerMember over 3 years ago in reply to Tomas Beran +1 suggested

Hi Tomas Beran , This seems to be related to an ID that our support team is already investigating (NC-64992). I would suggest you create a support case and reference the ID (NC-64992) and please share…

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0 FormerMember over 3 years ago
Hi Tomas Beran,

Thank you for reaching out to the Community!

I see the same logs on my LAB firewall running on 17.5 MR14.

Do you have any upstream firewall with IPS or web filtering configured on it?

Can you provide the last few lines of the following commands?

grep -i "Response code : 200" u2d.log

grep -i "Response code : 500" u2d.log

On my firewall, I see a response code 500 when the firewall cannot connect to the update server.

Thanks,
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0 LHerzog over 3 years ago in reply to FormerMember

adding my log lines here:

XG v18 is behind SG.

DEBUG     Oct 30 00:06:02 [16613]: Response code : 200
DEBUG     Oct 30 00:19:19 [31367]: Response code : 200
DEBUG     Oct 30 00:21:03 [1070]: Response code : 200
DEBUG     Oct 30 00:36:04 [17494]: Response code : 200
DEBUG     Oct 30 00:49:20 [31146]: Response code : 200
DEBUG     Oct 30 00:51:05 [480]: Response code : 200
DEBUG     Oct 30 01:06:06 [18291]: Response code : 200
DEBUG     Oct 30 01:19:21 [32015]: Response code : 200
DEBUG     Oct 30 01:21:07 [1229]: Response code : 200
DEBUG     Oct 30 01:36:08 [16633]: Response code : 200
DEBUG     Oct 30 01:49:21 [30204]: Response code : 200
DEBUG     Oct 30 01:51:08 [32071]: Response code : 200
DEBUG     Oct 30 02:06:09 [15880]: Response code : 200
DEBUG     Oct 30 02:19:22 [29901]: Response code : 200
DEBUG     Oct 30 02:21:10 [31892]: Response code : 200
DEBUG     Oct 30 02:36:10 [15396]: Response code : 200
DEBUG     Oct 30 02:49:23 [28781]: Response code : 200
DEBUG     Oct 30 02:51:11 [30762]: Response code : 200
DEBUG     Oct 30 03:06:12 [15108]: Response code : 200
DEBUG     Oct 30 03:19:24 [29982]: Response code : 200
DEBUG     Oct 30 03:21:13 [32156]: Response code : 200
DEBUG     Oct 30 03:36:14 [16447]: Response code : 200
DEBUG     Oct 30 03:49:25 [30428]: Response code : 200
DEBUG     Oct 30 03:51:15 [32407]: Response code : 200
DEBUG     Oct 30 04:01:11 [10516]: Response code : 200
DEBUG     Oct 30 04:06:16 [16727]: Response code : 200
DEBUG     Oct 30 04:19:26 [30670]: Response code : 200
DEBUG     Oct 30 04:21:17 [434]: Response code : 200
DEBUG     Oct 30 04:36:17 [17263]: Response code : 200
DEBUG     Oct 30 04:49:27 [31262]: Response code : 200
DEBUG     Oct 30 04:51:18 [1021]: Response code : 200
DEBUG     Oct 30 05:06:19 [17189]: Response code : 200
DEBUG     Oct 30 05:19:28 [31552]: Response code : 200
DEBUG     Oct 30 05:21:20 [1029]: Response code : 200
DEBUG     Oct 30 05:36:21 [16374]: Response code : 200
DEBUG     Oct 30 05:49:29 [29016]: Response code : 200
DEBUG     Oct 30 05:51:22 [30958]: Response code : 200
DEBUG     Oct 30 06:06:22 [15020]: Response code : 200
DEBUG     Oct 30 06:19:30 [29217]: Response code : 200
DEBUG     Oct 30 06:21:23 [31849]: Response code : 200
DEBUG     Oct 30 06:36:24 [16428]: Response code : 200
DEBUG     Oct 30 06:49:30 [29875]: Response code : 200
DEBUG     Oct 30 06:51:24 [32619]: Response code : 200
DEBUG     Oct 30 07:01:33 [10099]: Response code : 200
DEBUG     Oct 30 07:06:26 [15970]: Response code : 200
DEBUG     Oct 30 07:19:30 [29655]: Response code : 200
DEBUG     Oct 30 07:21:27 [32166]: Response code : 200
DEBUG     Oct 30 07:36:28 [17068]: Response code : 200
DEBUG     Oct 30 07:49:31 [300]: Response code : 200
DEBUG     Oct 30 07:51:29 [3595]: Response code : 200
DEBUG     Oct 30 08:06:30 [25328]: Response code : 200
DEBUG     Oct 30 08:19:32 [7870]: Response code : 200
DEBUG     Oct 30 08:21:31 [10197]: Response code : 200
DEBUG     Oct 30 08:36:32 [27272]: Response code : 200
DEBUG     Oct 30 08:49:32 [11590]: Response code : 200
DEBUG     Oct 30 08:51:32 [14358]: Response code : 200
DEBUG     Oct 30 09:06:34 [2462]: Response code : 200
DEBUG     Oct 30 09:19:33 [20560]: Response code : 200
DEBUG     Oct 30 09:21:35 [23510]: Response code : 200
DEBUG     Oct 30 09:31:36 [4234]: Response code : 200
DEBUG     Oct 30 09:36:36 [10723]: Response code : 200
DEBUG     Oct 30 09:49:33 [27430]: Response code : 200
DEBUG     Oct 30 09:51:37 [30424]: Response code : 200
DEBUG     Oct 30 10:06:38 [18443]: Response code : 200
DEBUG     Oct 30 10:19:33 [2595]: Response code : 200
DEBUG     Oct 30 10:21:39 [5462]: Response code : 200
DEBUG     Oct 30 10:36:39 [24977]: Response code : 200
DEBUG     Oct 30 10:49:34 [9744]: Response code : 200
DEBUG     Oct 30 10:51:40 [12784]: Response code : 200
DEBUG     Oct 30 11:06:41 [1314]: Response code : 200
DEBUG     Oct 30 11:19:34 [20785]: Response code : 200
DEBUG     Oct 30 11:21:42 [23397]: Response code : 200
DEBUG     Oct 30 11:36:43 [10597]: Response code : 200
DEBUG     Oct 30 11:49:34 [28632]: Response code : 200
DEBUG     Oct 30 11:51:44 [31561]: Response code : 200
DEBUG     Oct 30 12:06:45 [20203]: Response code : 200
DEBUG     Oct 30 12:19:35 [5309]: Response code : 200
DEBUG     Oct 30 12:21:46 [8332]: Response code : 200
DEBUG     Oct 30 12:36:47 [28999]: Response code : 200
DEBUG     Oct 30 12:49:36 [13929]: Response code : 200
DEBUG     Oct 30 12:51:48 [16822]: Response code : 200
DEBUG     Oct 30 13:06:49 [4142]: Response code : 200
DEBUG     Oct 30 13:19:37 [21187]: Response code : 200
DEBUG     Oct 30 13:21:50 [23859]: Response code : 200
DEBUG     Oct 30 13:36:51 [10623]: Response code : 200

DEBUG     Oct 30 00:01:09 [9968]: Response code : 500
DEBUG     Oct 30 00:31:27 [12606]: Response code : 500
DEBUG     Oct 30 01:01:18 [12483]: Response code : 500
DEBUG     Oct 30 01:31:19 [11512]: Response code : 500
DEBUG     Oct 30 02:01:03 [10156]: Response code : 500
DEBUG     Oct 30 02:31:05 [9737]: Response code : 500
DEBUG     Oct 30 03:01:27 [9146]: Response code : 500
DEBUG     Oct 30 03:31:10 [10625]: Response code : 500
DEBUG     Oct 30 04:31:37 [11337]: Response code : 500
DEBUG     Oct 30 05:01:06 [11178]: Response code : 500
DEBUG     Oct 30 05:31:04 [10540]: Response code : 500
DEBUG     Oct 30 06:01:07 [8902]: Response code : 500
DEBUG     Oct 30 06:31:21 [10711]: Response code : 500
DEBUG     Oct 30 07:31:15 [10700]: Response code : 500
DEBUG     Oct 30 08:01:22 [17748]: Response code : 500
DEBUG     Oct 30 08:31:06 [21296]: Response code : 500
DEBUG     Oct 30 09:01:07 [27622]: Response code : 500
DEBUG     Oct 30 10:01:36 [11730]: Response code : 500
DEBUG     Oct 30 10:31:16 [18278]: Response code : 500
DEBUG     Oct 30 11:01:19 [25882]: Response code : 500
DEBUG     Oct 30 11:31:12 [3602]: Response code : 500
DEBUG     Oct 30 12:01:23 [12427]: Response code : 500
DEBUG     Oct 30 12:31:22 [21569]: Response code : 500
DEBUG     Oct 30 13:01:29 [29717]: Response code : 500
DEBUG     Oct 30 13:31:34 [4114]: Response code : 500

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0 LHerzog over 3 years ago in reply to FormerMember

adding my log lines here:

XG v18 is behind SG.

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