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Sophos Connect 2.0 SSLVPN username with spaces

Bart van der Horst

Hi,

I've got a customer with XG210 and firmware 18.0.1, now with the new Sophos Connect i want to migrate all the users to SC.

Some of those users have spaces in there username, the SSLVPN seems to not accept them.

Logs says: 

SSL VPN Authentication
Failed
***
83.247.65.80
N/A
AD,Local
User **** failed to login to SSLVPN through AD,Local authentication mechanism because of wrong credentials

When connecting through IPsec:

Firewall Authentication
Successful
bart van der horst@****.local
10.81.225.6
IPSec
User bart van der horst@**.local of group Remote Desktop Server Users logged in successfully to Firewall through authentication mechanism from 10.81.225.6


Logging in to the userportal, also no problem.

Is this a known bug, and will it be resolved?

Thanks,

Bart van der Horst



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  • 0

    Hello,

    Tested with space in "user name" as shown in quotes and the SSL VPN connection is established successfully.

    Is the user using the provisioning file to download the connection file? If yes, then if the user has already provisioned the connection then ask the user to clear credentials and then update policy from the settings menu on that connection as shown below.

    Please let us know the results.

    Ramesh

  • 0 in reply to rmk_2018

    Hi, old sslvpn client was working, only sslvpn with Sophos connect client is not, user can connect to userportal and ipsec.

    Bart van der Horst

    Sophos XG v18(.5) / v19 Certified Architect
    https://www.bpaz.nl

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