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I cannot find the QR-Code for OTP in the User-Portal

Ingo STC

I have set up OTP, it works too. But I cannot find the QR code for the OTP token in the User Portal. There is no menu item "Proceed to Login" as described in the manual. I can only see the QR code in the admin console. Do I have to activate anything else?

Here ist the part from the manual:



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  • FormerMember
    0 FormerMember

    Hi  

    Thank you for reaching out to the Community! 

    Did the user already scan the QR code from the user portal? Once you configure the OTP for the user, they can see the QR code on their first login to the user portal. 

    Thanks,

  • 0 in reply to FormerMember

    Hi H_Patel

    Thank you for your message.

    Unfortunately, the user never gets the QR code in the user portal, because he is not displayed there.
    What is the correct procedure for setting up the user? I do the following:

    1. Configure -> Authentication -> Users - Add



    2. Configure -> Authentication -> One-time password -> Add -> Add OTP token


    3. Configure -> Authentication -> One-time password -> Settings



    How does the user "testuser" have to log in to the user portal for the first time afterwards? Only with the password "testpass" alone can he not get in. At the time, he did not yet have a QR code for his OTP password. Where is my mistake?

     










  • FormerMember
    0 FormerMember in reply to Ingo STC

    Hi  

    Follow this document to Configuring two-factor authentication. 

    1. Navigate to Authentication > One-time password > Settings > Enable One-time password. 
    2. Select Auto-create OTP tokens for users. 
    3. Add specific users or select all users; it depends on your requirements.
    4. Enable OTP for User Portal and required other services as per your requirements. 
    5. Obtain token and passcode by following the steps outlined under: Obtain a token and passcodes.

    Thanks,

  • 0 in reply to FormerMember

    Hi H_Patel,

    Perfect, a thousand thanks, now it works. My mistake was step 2, manually creating the OTP token. This step was wrong.

    Thanks

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