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After installing, sophos xg dont see hard drive after reboot

Sophos User2290

Hi

After installing latest sophos xg (.ISO), pressing "y" to reboot at the end of installtion process - sophos, after this reboot dont see hard drive any more (or rather BIOS is not able to boot sophos from this drive). My SSD is Crucial BX120GB, 4GB RAM on board and 2 CPUs.

Here i found screen in which it ask for "y" and reboot to present stage of this process.

https://community.sophos.com/products/xg-firewall/f/initial-setup/111941/computer-can-not-find-hard-disk-after-installing-sophos-xg-home

 

How can i solve this problem?




[locked by: emmosophos at 9:33 PM (GMT -8) on 27 Jan 2021]
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    After a few months still not solved (bios legacy version).

    Moreover home download version is still the same faulty installer old version (SW-18.0.1_MR-1-Build396-396.iso) instead of .MR-3 which is newer after update. No possibility to try and download .mr-3. Maybe it could help.

    ps. i checked partitions after installing XG. It create only 4 (120GB SSD):

    - pri/log 18,5GB FREE SPACE

    - primary 146MB ex4

    - primary 67MB fat32

    - pri/log 101GB FREE SPACE.

  • 0 in reply to Sophos User2290

    small update.

    Doesnt work also with 18.01-MR3 build.

    During instalation  "installer loader for appliance SVxxx" for one second appear additional message on screen:

    sh: cant kill pid 1051; no such process

    I'm giving up. No real support here. The worst thing is  this stupid installer, say that everything went "OK" and give you absolute no clues what is wrong. Time to go back again to older utm9.

    In my opinion devs should implement minimum errors checking/traps messages/warnings during installation.As i said before. I can boot any linux distro or windows, also utm9, XG still not. This is frustrating.

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  • 0 in reply to Sophos User2290

    small update.

    Doesnt work also with 18.01-MR3 build.

    During instalation  "installer loader for appliance SVxxx" for one second appear additional message on screen:

    sh: cant kill pid 1051; no such process

    I'm giving up. No real support here. The worst thing is  this stupid installer, say that everything went "OK" and give you absolute no clues what is wrong. Time to go back again to older utm9.

    In my opinion devs should implement minimum errors checking/traps messages/warnings during installation.As i said before. I can boot any linux distro or windows, also utm9, XG still not. This is frustrating.

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