Hi Sophos Community,
I bought an Sophos XG 115 appliance in late 2019 and until now i'm constantly facing strange errors with that device.
At first i was running the device on OS 17.5.10 which had the strange behaviour that around 10.30 PM the device completly hang so that i had to manually reboot the device. This seems to happen on an unregular basis. Sometimes it happens 7 days a week (every day on 10.30pm), on the other side it does not happen for weeks.
I then tried to use XG firewall v18 and guess what, it became even more frustrating. With a newly installed version 18 i was hoping things would have changed but unfortunately the device is rebooting suddenly on version 18. I tried to check system alerts in GUI, did check the sysinit.log and syslog.log file but nothing that indicates any serious issues. I started trying out version 18 in February 18, then with 18.0.0-339 and now again with 18.0.0-354. The issue stays the same, whatever version i use.
I also tried to disable hardware acceleration as it was mentioned in a few similar cases which can be found in this community.
As it is only used for home-usage, it has no serious impact but it is making me mad to face an issue i can't solve. Next thing i will try is to disable auto-reboot-on-hang to see if there is a corresponding log message in syslog.
I need your help.
best regards,
Steliad
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