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Sophos Connect on WiFi

We use the Sophos Connect client when people want to work from home.
If they are working from any connection that is not our own (eg mobile internet, home wifi) it works great.

However, when they are connected to our own internal wifi, I get "UDP port blocked"
The Sophos SSL VPN client works just fine, it is only Sophos Connect that fails.

Tried to add a firewall rule to allow WiFi > LAN IKE/UDP but that does not make any difference.
What should I do?

Thanks,
Tom

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0 FormerMember over 4 years ago

Hi Tom van den Broek,

Is your internal wifi network part of the firewall's network? If yes, connect client will not work when user are on internal wifi network.

Also, could you please explain the use case of this configuration?

Thanks,
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0 FormerMember over 4 years ago

Hi Tom van den Broek,

Is your internal wifi network part of the firewall's network? If yes, connect client will not work when user are on internal wifi network.

Also, could you please explain the use case of this configuration?

Thanks,
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0 Tom van den Broek over 4 years ago in reply to FormerMember

Yes the WiFi is part of the XGs network. It uses the WiFi zone.

We use it if people want to access the company network when they have their work laptops with them.

We can then have one WiFi network that just has internet connection and is therefore more safe.

I don't understand why this would not work with the sophos connect client, but that it does work with the ssl VPN client.
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+2 FormerMember over 4 years ago in reply to Tom van den Broek

Hi Tom van den Broek,

Apologies for the inconvenience caused. Sophos Connect Client VPN establishes secure, encrypted tunnel for off-site employees, it is not designed for on-site users that appear on internal network. I would suggest you to create feature request at https://ideas.sophos.com/forums/330219-xg-firewall.

Thanks,
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