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Unable to login to webinterface

I installed Sophos XG firewall (Ver 18.0.0 build 321) in a vm under Virtualbox, just to look around a bit.

After installation I can log into the console with password 'Admin'. When I try to log into the webinterface with admin/admin I get a 'login failed' error.

No matter what I try, same error : Changing password from console, reset to factory defaults, complete reinstall, all same results...

I'm getting desperate, any tips?

Thnx!

Gilbert

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0 lferrara over 4 years ago

Gilbert,

make sure you are connecting to https://lanip:4444 and not https://lanip which is the user portal.

Regards
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0 Gipster over 4 years ago in reply to lferrara

Hi lferrara,

You were right about the user portal, it clearly says so in the screen. Unfortunaltely there is no response on port 4444, and the browser will time out..

Btw, Just to be sure, I disabled the firewall on my W10 system, but this didn't help either.. Any other suggestions, I'm about to trash the Vm and give up.. :(
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0 rfcat_vk over 4 years ago in reply to Gipster

Hi,

more than likely you trying to login on the WAN interface where admin access is disabled. Did you setup the DHCP server during installation and what address does your PC get assigned?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v20.0.2 MR-2

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0 lferrara over 4 years ago in reply to Gipster

Ok. Let us know if you trash the VM.

Otherwise,

follow all the suggested steps in this kb:

https://community.sophos.com/kb/en-us/133677

Regards
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0 lferrara over 4 years ago in reply to Gipster

Ok. Let us know if you trash the VM.

Otherwise,

follow all the suggested steps in this kb:

https://community.sophos.com/kb/en-us/133677

Regards
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