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User portal not accessible to WAN

Yendor over 4 years ago

Maybe I am missing something but users can not access the user portal from the WAN.

I thought it would be available by default via port 443 as long as the Device Access/ACL service was enabled for WAN.

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0 lferrara over 4 years ago

Yendor,

can you share the device access from Administration menu?

Also check which port is User Portal using inside Administration > Device settings.

Regards
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0 Yendor over 4 years ago in reply to lferrara

can you share the device access from Administration menu?

Also check which port is User Portal using inside Administration > Device settings.

443

I have also tried 4443 and still nothing. I am able to access the user portal from the internal IP while local however I think when downloading the VPN settings from the user portal it does not get the right information and it uses the internal IP in the configs? is this correct?
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0 lferrara over 4 years ago in reply to Yendor

The XG is behind another router device?

For the vpn, did you configure the dns/public ip in the ssl vpn settings under VPN menu?
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0 Yendor over 4 years ago in reply to lferrara

The XG is behind another router device? NO

For the vpn, did you configure the dns/public ip in the ssl vpn settings under VPN menu? What do you mean by the DNS/Public IP?

I followed the setup guide below and there was nothing said about DNS. Is this DNS for internal resolution?

community.sophos.com/.../122769

I'm trying to connect to the vpn on my mobile device using OpenVPN and I'm getting "Transport Error TCPv4 connect error on [public IP]:8443 Connection Refused
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0 lferrara over 4 years ago in reply to Yendor

I mean this section:

Configuring advanced SSL VPN settings

in the KB.

Try to switch between TCP to UPD on the same TAB and try again.

Regards
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0 LuCar Toni over 4 years ago in reply to lferrara

PS: SSLVPN and User Portal can be used on the Same Interface / Port.

So you could switch both to 443.

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0 Yendor over 4 years ago in reply to LuCar Toni

SO I figured out why my SSL VPN was not working. I did a tcpdump and noticed that the port was being forwarded to my NAS via my DNAT rule. Im not sure why at this point however I know when I disable my DNAT runle my VPN connects.

Anu IDEAS? Would it have to do with the reverse proxy I set up on the Synology NAS to get the synology DSM login page working?
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0 lferrara over 4 years ago in reply to Yendor

Yendor, you cannot have 2 services on the same port.

Change the SSL VPN port to another port, re-download the VPN configuration and reconnect.
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0 lferrara over 4 years ago in reply to Yendor

Yendor, you cannot have 2 services on the same port.

Change the SSL VPN port to another port, re-download the VPN configuration and reconnect.
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User portal not accessible to WAN

Configuring advanced SSL VPN settings