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Multiple Red15s to XG

JPC

I have never seen this happen before and wonder if anyone would have any suggestions.

We have 6 Red15w devices deployed (and connected to our XGs) and had planned many more. We create our network setup and deploy the device without issue.

However, any subsequent changes to any one of the already deployed Reds cause them all to reboot/restart/reconnect.

I have reached out to support and they have not gotten back to me yet. So, I am looking for any suggestions on where to check or what might be causing this to happen.

 

Thanks!



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  • FormerMember
    0 FormerMember
    Hi JPC,
     
    Apologies for the inconvenience caused. This seems to be related to an ID that our support team is already investigating (NC-51090). Would it be possible to please share your support case number with me so that I can follow up?
     
    Thanks,
     
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  • FormerMember
    0 FormerMember
    Hi JPC,
     
    Apologies for the inconvenience caused. This seems to be related to an ID that our support team is already investigating (NC-51090). Would it be possible to please share your support case number with me so that I can follow up?
     
    Thanks,
     
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