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Why is Office 365 install hanging on some XG firewalls but not others?

Ex2

Hi

Currently have an issue with XG135 whereby Office 365 install hangs and fails.

We have turned all filtering off and ran the installer through an open policy out of desperation but it still didn't work.

If we connect directly to the fibre router and use the WAN ip info the installer works as expected.

As a side note, of the people that have office 365 installed we have encountered mail latency and one drive sync issues.

I have read this post and although our issue seems similar I didn't want to hijack it!

https://community.sophos.com/products/xg-firewall/f/web-protection/102231/communication-with-office-365-products

I have downloaded the tar file but before I try this I would like to understand why other XG units we have rolled out don't suffer with this issue and should I be looking at something else beforehand.

That post does describe similar issues to what we are having.

Can anybody provide any insight regarding this.



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    I put in the following exceptions, and was able to get the Office 365 to sucessfully complete:

     

    ^([A-Za-z0-9.-]*\.)?microsoft\.com/
    ^([A-Za-z0-9.-]*\.)?windowsupdate\.com/
    ^([A-Za-z0-9.-]*\.)?officecdn.microsoft.com.edgesuite.net/
    ^([A-Za-z0-9.-]*\.)?officecdn.microsoft\.com/
    ^([A-Za-z0-9.-]*\.)?windows\.com/

    Initially I had just the officecdn.microsoft.com.edgesuite.net & officecde.microsoft.com urls in the exception. 
    I had to add the other three to get it to work. 

    Hope this helps.

    LThibx

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  • 0

    I put in the following exceptions, and was able to get the Office 365 to sucessfully complete:

     

    ^([A-Za-z0-9.-]*\.)?microsoft\.com/
    ^([A-Za-z0-9.-]*\.)?windowsupdate\.com/
    ^([A-Za-z0-9.-]*\.)?officecdn.microsoft.com.edgesuite.net/
    ^([A-Za-z0-9.-]*\.)?officecdn.microsoft\.com/
    ^([A-Za-z0-9.-]*\.)?windows\.com/

    Initially I had just the officecdn.microsoft.com.edgesuite.net & officecde.microsoft.com urls in the exception. 
    I had to add the other three to get it to work. 

    Hope this helps.

    LThibx

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