Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 5 replies
  • Subscribers 39 subscribers
  • Views 2622 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

XG unplugged, Sophos Central still reporting "CONNECTED"

Arie

This morning I was able to reboot XG via Sophos Central.

However, after that SC is still reporting the device to be "CONNECTED" but it's not responding. I went as far as to unplugging the WAN-cable, but Sophos Central is still listing it as "CONNECTED".

Has anyone else encountered this?



This thread was automatically locked due to age.
Parents Reply Children
  • 0 in reply to Arie

    Depends on how often the update is refreshed and if it is just a ping. If you have a varying IP address how does the central site know how to contact your XG?

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    That's the strange thing. Some events get reported almost instantaneously, but in this case it took hours before SC was reporting that XG was offline.

  • 0 in reply to Arie

    The Disconnect / Connect alert is not accurate right now. 

    As far as i know, Team is already working on this. The Point is, XG does not use a "fast" keep-alive right now. So it only reports every (minute i guess?). And waits couple of time until XG will be consider "Disconnected". 

    __________________________________________________________________________________________________________________

Unfiltered HTML