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How do I close UDP Port 500?

I am failing a PCI scan because UDP Port 500 is showing as open|filtered on Nmap scans.  I see that this is the ISAKMP service.  However I do not have any IPsec connections defined, I have Cisco VPN disabled, and I even went so far as to create a Deny/Drop firewall rule for everything incoming hitting port 500, put it at the top, and that still doesn't work.

How do I find out what service on the XG has this port open and then close it?



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