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I cannot access WEB Admin or SOPHOS XG Portal

ZadokXerxes over 5 years ago

Hi all.

In my browser I inserted the IP address and the port of the SOPHOS XG 210 Appliance.

Every browser tells I use tells me that I have no response from the server.

This is not a login problem, I just can't access the login page.

I need assistance on this. Thank you.

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0 MarcoTeixeira over 5 years ago

Are you able to ping the interface ?

did you use https://IP-ADRESS:4444
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0 ZadokXerxes over 5 years ago in reply to MarcoTeixeira
MarcoTeixeira said:

Are you able to ping the interface ?

did you use https://IP-ADRESS:4444

Yes I was able to PING the interface

And yes, I typed in the https://IP-ADRESS:4444 in my web browser

Mozilla message: Unable to connect

Firefox can’t establish a connection to the server at 18.8.81.203:4444.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer’s network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Chrome Message:

Your Internet access is blocked

Firewall or antivirus software may have blocked the connection.

Try:

Checking the connection

Checking firewall and antivirus configurations

Running Windows Network Diagnostics

ERR_NETWORK_ACCESS_DENIED
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0 MarcoTeixeira over 5 years ago in reply to ZadokXerxes

How did you got that IP address ?

When you do a ipconfig /all on the computer, what is the IP of the default gateway ?

You must use that IP to access the device....
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0 ZadokXerxes over 5 years ago in reply to MarcoTeixeira

MarcoTeixeira said:

How did you got that IP address ?

When you do a ipconfig /all on the computer, what is the IP of the default gateway ?

You must use that IP to access the device....

My default gateway was used in the https://ip-address:4444

The "ip address"is my default gateway
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+1 ShunzeLee over 5 years ago in reply to ZadokXerxes

Try to reset the web Admin console certificate, and test the connection after 10 minutes.
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+1 ShunzeLee over 5 years ago in reply to ZadokXerxes

Try to reset the web Admin console certificate, and test the connection after 10 minutes.
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Children

0 ZadokXerxes over 5 years ago in reply to ShunzeLee

Thanks. This did the trick.
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0 Edtrick Lam over 5 years ago in reply to ShunzeLee
I also got a same problem. I use this pc's chrome to access sophos web console almost 2 years. yesterday, when I access web console, it prompts me no network connection.

So I tried to use other pc to access. Other PC use chrome to access sophos web console no problem. I read through community, I tried your reset, It still not fix it. It show following in chrome browser. IE also same problem

Finally I need to enable proxy in IE setting, then I can login to web console.

I am wonder what kind of this problems??? In sophos log, I cannot find any details to reject my pc access.

This site can’t be reached

192.168.0.1 refused to connect.

Try:

Checking the connection

Checking the proxy and the firewall

ERR_CONNECTION_REFUSED
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0 Edtrick Lam over 5 years ago in reply to Edtrick Lam

I just tested without using proxy.

In sophos ssh console, type

console> system appliance_access enable

then that PC can access sophos web console.

then I disable it and test again.

its fails and unable to connect.

any idea what is the problems
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I cannot access WEB Admin or SOPHOS XG Portal

Your Internet access is blocked

This site can’t be reached