when ever i turn on web protection for a rule users who can use internet through this rule can use whatsapp application on there phones or web whatsapp
i tried to make a workaround for web whatsapp and created a top rule that allow access to web whatsapp and turned off web protection and that solved web whatsapp problem
now my problem is with the application it self it wont work until i turn off the web protection
although i made exception for it in the PROTECT>Web>Exceptions and checked the log viewer and it is all green and all http and https scan & Decrypt are turned off
is there any solution for this issue ?
create a web exception with this urls:
Here the image. In my case works. I use decrypt and scan on my XG.
i solved whatsapp application issue yesterday
i dont use "Any" as service
the problem solved when i added whatsapp application ports and both of them were working till this morning
but couple hours ago the QR code came to the surface again
any idea why this strange behavior from the firewall??
problem is finally solved
it was related to "Enable Pharming Protection" option in web protection
i had to diable it to get it work
We had a similar problem with Snapchat, where it was connecting to an IP using a hostname that did not resolve (pharming protection tries to resolve again). We fixed it for unresolvable, but if an app actively lies about who it is connecting to....
One solution (IIRC) is if you can debug the underlying host and IP that it is failing on you can create a Host-to-IP mapping that overrides DNS. Then Pharming protection continues to work.
Finally I managed to reply in that Forum .. my first Post here :) I have the same problem. could you please instruct me what to do? I am not sure what you are meaning with IIRC and ceate a host-to-ip-mapping that overrides dns. where / how do I do it?
Could you provide me some help? Would be greateful!
Is it in DNS section or Hosts&Services?
Thank you all
thank you for response.
as soon as I disable the pharming protection, things seem to work. Indeed for me it is whatsapp starting to delay extremely once I enable pharming protection again.
I am still testing. I will test both above ways (Christopher Moss and Michael Dunn). It will take some days because I have to await user feedback and check on my own! Will get back to you for sure.
Yes, I am running 17.1.1 MR-1
edit: had the wrong name in () above...
alright, today I had the same issue again, even with pharming protection disabled. I honestly thought that could be the right direction, but it is not. on the 5 day that already known delay in whatsapp occured again. sending is really delayed and if I would receive a message, whatsapp just tells me "you may have new messages".
so if I understand you correctly dns entry and pharming protection is not my way to go. now I will try activate pharming protection and try Christophers way. keep you updated.
what wonders me is, why sometimes whatsapp has that delay, and sometimes it works as usual.... i cannot find anything blocked in the firewall for that user, only allowed entries in the log around that time stamp...
Also Michael, i have Whatsapp allowed in my application filter. If you are using a application filter you might want to allow Whatsapp also.
I already did, but solely this does not help.
Die try it with your Suggestion in web filtering and have to see how it behaves now. Debugging is pretty difficult since log files do not point it out clearly...
Hey Michael, just wanted you to have your application policy with the Whatsapp rule in conjunction with the web policy setting i mentioned. That's what worked for me.
This is the web policy i mentioned.
make sure video and voice are on top of the web policy and all actions are allowed. and then make sure your application filter has all the Whatsapp criteria allowed.
Yep, i Had allow all in web Policy ans added your rule in Addition. I Always had the Applikation rule running.
Will geht Back to you once either the Error occurs again or it worked for some days...
ok, that did not last long...
I had the same delay some hours ago. Messages just aren't sent without delay, if I switch to mobile data on smartphone, message is sent immediately. If I keep staying in my wifi, there is a delay about 2 minutes... more or less...
As a last step I try to deactivate all firewall policies for that device and disable pharming protection.
If problem although occurs, I would say it is not a Sophos issue, is it? Whats your opinon? What else could it be? Do you see any else options how I could debug my issue?
Thanks a lot, Michael
Try reviewing the DNS settings on the failing device.
it is the firewall als dns and my providers dns servers.
what else can I review here? normal webbrowsing and everything else works like a charm...