Spam call protection via contact list

Any ideas on what I can do with spam calls coming in and I have "Block numbers not in contacts" checked?  I hate to get rid of this product, but I need it to check my contacts list first and block numbers based on it.  Thanks.

Steve

Hi Steve,

sorry for the last reply.

What kind of device are you using? Which Android version is currently running on the device?

Best regards
Stefan

Hello Stefan(from another Stephan/Steve).

My Android version is Lollipop 5.1 and my device is Motorola's Moto E 2nd Generation.  I also did a test I noticed that manually inserting a number to be blocked also does not work.  I suspect some type of service or process is either not active for the spam call protection or ?  I have used another product (Cheetah) for security and blocked calls via contact list and it worked just fine.  Thanks.

Hi Stephan,

thank you for the additional information.
I have forwarded the details to our developers. Maybe they find the root cause of the issue.

Best regards
Stefan

 Stefan,

Thanks for the follow up.  I hope it is a simple and fast fix.

Steve

 Stefan,

Thanks for the follow up.  I hope it is a simple and fast fix.

Steve