DEP Profile "assign User to device"

Hello Andrew,

i do have the same problem.  if i use : "assing User to device" ik get an erro.

is patch 6.1.12 the solution ?

yes, the patch fixed this problems and other problems i was seeing when devices were attempting to download profiles on my dev and live environment.

Unfortunately, it is not working.  

Yesterday we installed Sophos control 7 but   the Function Assing User to device is still not working.

Andrew Why do you use it ? what is the use of the function ?

i have version 7 running in a dev environment and that is working fine using DEP.

have you created a DEP profile thats deployed to the devices? we use DEP for seamless deployment to devices, devices can be delivered direct to uses rather than coming into IT for their device setting up and enrolling.

once the user logins into their device use their AD credentials the device sets itself up, supervises the device, install default apps from our VPP account (without apple ID), apply's user email config and makes the device compliant on the sms server. seamless and slick and all one touch.

unfortunately our smc licenses expires soon so looking at trend MDM and having to do it all again :-(

Thats the function that we also need. 

we alse use DEP, and delivers  the device directly  to our users.    at what time do you have to login in with your AD Credentials ?

if i Use the function Assign user to device,  we still get an error at profile downloading.

from a factory reset, the device boots, you connect to wifi or 3g, the next screen is a DEP splash screen, the next screen requests credentials.

does it work if you disable assign user to device?

It does works when disable the function Assing user to device. 

It does works when disable the function Assing user to device. 

can the user access the self service portal, login and have the ability to create a new device?

Good questions, you do know the product ;-)

Yes, they can self register a device, by the self service portal and with theire credentials. 

haha only because ive asked lots of questions in here :-)

in the customer your device is assigned to in DEP and SMC. 

go to the customer container in SMC, click devices on the left, then at the top click "Apple DEP" you should then see your apple devices your trying to DEP, check to make sure a profile is assigned, as you have stated it works when "assign user to a device" is disabled this should be ok and profile status is either assigned or pushed. 

other than what i have said i can help no more :-( i could only suggest a server reboot and retest, still a problem then upload your logs to sophos for their assistance as maybe an application problem.

you are running version 7.0.8

your firewall must be fine as it works when this function is disabled (you only need port 443 open)

self service portal is available over 443

when this was was a problem for me this was my upgrade path.

Sophos Mobile Control 6.1.4 "DEP broken"

Sophos Mobile Control 6.1.8 SR "DEP Broken"

Sophos Mobile Control 6.1.12 SR "DEP Fixed in this version"

Sophos Mobile Control 7.0.8 "DEP still fixed" with added feature to install a pre configured task bundle

thanx Andrew for youre time,  i will contact Sophos 

Hello 

Thnx everybody it is working. 

users can log in with there AD account. 

then automaticaly SMC App is installing.  BUT you have to hit the icon SMC to start the Configuration procedure  of the SMC-app. is there a solution, after downloading and installing the app, it must be automaticaly start.

kind regards

awesome, what was it that fixed it in the end?

ive not found a work around out for the enrolment process no, last time i checked the app needs to be opened for it to kick off.

kind regards

Andy