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Sophos Mobile Security web filtering with Google Family Link cannot be enabled on a child's device

liam burke

On two devices, a Galaxy S4 running Lineage OS 14.1 and Galaxy S5 running standard android 6.01, when you install Sophos Mobile security alongside Google's Family Link for children's devices, you are unable to enable the web filtering. 

When clicking the enable slider, it immediately returns to the off position, it doesn't prompt to enable the sophos accessibility service, nor does it bring you to the accessibility settings.

If you manually enable the sophos accessibility service, you are still unable to turn on the filtering service.

 

Has anyone else had this experience, and/or been able to turn on the filtering?

 

With thanks,
Liam



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  • 0

    I have the exact same issue. In my case the child's device (managed by Google FamilyLink) is a fully updated Samsung J5. Previously this was working, but we just did a factory reset of the phone to fix something else, and after reinstalling everything I have the exact behaviour described above, where the toggle switch for Web Filtering just flips immediately back to the off state. Manually enabling Accessibility Service doesn't help.

    To me this is a fairly major bug. One of the prime use-cases for Web Filtering is surely to protect child devices, and FamilyLink is one of the most popular ways to manage child devices, so this must be affecting a lot of people.

  • 0 in reply to Quantumdot

    Hi All,

    I have the same issue with enabling mobile Web filtering on my daughters phone. I am unable to switch it on despite giving it the Accessibility permissions manually.

    Yashraj's answer is missing the point as the issue is about "Sophos Mobile Security" while his answer is about "Sophos Mobile Control" which is a completely different app.

    Please can you check which permissions need to be provided to Sophos Mobile Security to enable Web filtering?

    Thanks and regards,

    Suketu

Reply
  • 0 in reply to Quantumdot

    Hi All,

    I have the same issue with enabling mobile Web filtering on my daughters phone. I am unable to switch it on despite giving it the Accessibility permissions manually.

    Yashraj's answer is missing the point as the issue is about "Sophos Mobile Security" while his answer is about "Sophos Mobile Control" which is a completely different app.

    Please can you check which permissions need to be provided to Sophos Mobile Security to enable Web filtering?

    Thanks and regards,

    Suketu

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