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[Sophos Notification] RESOLVED - Central Mobile "New Enrollment" task is not working for some customers in the US-West-2 data center.

UPDATE:

This issue is now resolved.

Central Mobile "New Enrollment" task is not processing for some customers in the US-West-2 data center. New enrollment task “hangs” on the creation page with the spinning icon, and the QR code is not generated.

Closing the window and navigating to the device we can see the enrollment task and it is stuck in the “Accepted” state.

Applies to the following Sophos product(s) and version(s)
Central Mobile
Impact
Central Mobile customers located in the US-West-2 data center

Please find more information and updates in this article.

Regards,

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