We have this issue often. Randomly phones will show up as non-compliant. It is not always the same phones and its across different versions of ios (including 11.3.1) I have proven that the location is turned on and that it is allowed for the sophos app, but various devices still show up as non compliant with the reason as "locate not possible". It seems that the MDM is not very good at updating all of the information. I had a phone in my hand and verified everything on the phone was correct, ran a sync now on the phone and a refresh data on the phone from the MDM and after both those actions the ascertained date on locate not possible was still a month old. Sophos MDM reports the last seen time as today, but the ascertained date is still a month old and the compliance violation is still there.
we run the on-prem MDM version 8.1.3. anyone else having this issue?
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