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Error message: A new USB device with keyboard functionality has been connected

Maria Hakonen

Hi,

Sophos is giving me the following message:

"A new USB device with keyboard functionality has been connected:

USB Receiver

Malicious USB devices may pose as a keyboard to install malicious software and enable an attacker to remotely take control of your computer.

Click on block if you did not connect a keyboard to this computer or do not recognize this USB device"

The message consistently appears on startup and sometimes also while I am using the computer. I have always clicked block since I haven't connected a keyboard or USB device to my computer. 

Could someone please let me know how to solve this problem?

Many thanks already in advance!



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  • 0

    Same here. this morning and I got this message on screen. 

    Does not matter if I click Block and the message still appears. have not tried clicking on Allow. 

    I am using Microsoft wireless keyboard and mouse so the device it is saying is correct but not game to click Allow.

     

    When login to the Sophos dashboard, overnight Sophos Home was automatically updated to Premium version and one of the new thing in premium version is Protection/Exploits/Risk Reduction. It has a control to stop malicious USB device. I suspect it did not like my wireless USB keyboard and mouse. 

     

    I have turned it off now. Waiting for the PC to update itself with new settings. 

     

    Will update everyone if that fixes it. 

     

    If this is the cause of the issue, I would not go for the premium version as it could not even detect my keyboard and mouse which are genuine product.

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  • 0

    Same here. this morning and I got this message on screen. 

    Does not matter if I click Block and the message still appears. have not tried clicking on Allow. 

    I am using Microsoft wireless keyboard and mouse so the device it is saying is correct but not game to click Allow.

     

    When login to the Sophos dashboard, overnight Sophos Home was automatically updated to Premium version and one of the new thing in premium version is Protection/Exploits/Risk Reduction. It has a control to stop malicious USB device. I suspect it did not like my wireless USB keyboard and mouse. 

     

    I have turned it off now. Waiting for the PC to update itself with new settings. 

     

    Will update everyone if that fixes it. 

     

    If this is the cause of the issue, I would not go for the premium version as it could not even detect my keyboard and mouse which are genuine product.

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