Feature Adds: Link traditional licensing customers and multiple ticket alert rules

Question

1. Currently not able to link customers that are licensed with traditional licensing to the PSA for ticketing or usage. Need the ability to ticket on all customers 
 2. Currently only able to configure 1 alert rule for the PSA integration. It would be much better if we could create multiple alert rules for better control over ticket generation and noise.

Liviu Rozin · Answer

Patrick Garman 
 1. If you can take a look at the latest integration setup page in Central, let us know if this works better now. 
 2. Can you share a couple of examples where multiple rules would produce better control than the current rule?