Can't upload tenant CSV file

I meant I upgraded the license. It finally did just timeout and let me choose files. They complain about the comma issue, so I guess I still have to manually fix them? Is anyone working to fix the downloads from Sophos Central so they are valid CSV files?

I just fixed my csv files and tried to upload them. Both gave the "Something went wrong. Please try again later." error.

On the other hand, I do see data in my Tenants section. I've never been quite sure how much data the Kaseya module can get from the API vs. how much it gets from the csv.

Hi Joe, while it seems like a reasonable path to modify the .CSV files themselves, it would be a fair amount of work to get that change on the respective teams backlog.  In the spirit of automation for integration, the product team believes it's efforts would be better placed in eliminating the need for the .CSV file altogether and allowing for full automated deployment via API.

I'll schedule some time with you through email for a remote session to gather some more logs and understand better where the kinks are on the upload.

I upgraded and am now at 1.3. The CSV at first prompted me about the commas in some of the company names, removed them, re-uploaded. Back to "Something went wrong; Please try again later." Nothing listed in the audit log

We installed the plugin yesterday and got the the logout issue. Am trying to upload the tenant CSV now and getting "CSV Validation Error for Windows CSV" and "CSV Validation Error for MAC CSV" both with 45 rows of issues - I will PM the CSVs if that helps. We are on-prem running VSA 9.5.0.27, Sophos Kaseya VSA Cloud Module v1.3.0 using the latest version of Firefox v. 77.0.1 (64-bit) - here is a sample screenshot from the Windows upload, same thing for Mac but for the title. In reviewing the CSV, Sophos (for reasons only known to Sophos) messes up the name and somehow part of the customer name field ends up in column 2 and (sometimes 3 & 4!) throwing all row data off by a column. What is causing that for Sophos and how to fix going forward???

That said, I fixed the 45 rows in BOTH files :( - and the received the 2nd screenshot below), and now I am at a stand still

:

Hi I'm getting this on the SAS version of VSA. 

Sophos Application Version 1.4.2

 Please can you help?

Hi Geoffrey, are yo referring to the message concerning the extra commas on the .CSV file import?  If so, this is typical if the tenant name has commas.  You can change this in your PDB by changing the display as name for the tenant, or wrap the tenant name in quotes.