Sophos email security - not show error XGEMAIL_0009

Question

Hello, in email security I would like the blocked sender not to receive the email with error XGEMAIL_0009. 
 Is it possible to configure something like this? 
 Thank you

josepalad · Answer

Hi Maurizio Troilo You mean like a blackhole effect right? If so, then this would have to be a feature request as I do not see any options currently for this in the product. A workaround/option I can think of for now would be to block the sender at the email client side not through the Sophos smartbanner/self service portal. This is dependent on the email client though if it will/will not notify the sender. There is a current feature request. It is CEMA-I-288 
 To be able to add a vote to the request and/or to know its status in the future, please contact your Sophos account manager.

LuCar Toni · Answer

The 0009 Error is if the user blocked the sender. Sophos Email: "550 5.7.1 XGEMAIL_xxxx Command Rejected" translated [Inbound emails] 
 You dont want to show case this error to the sender?

Sophos email security - not show error XGEMAIL_0009

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