Sophos Email customers using IP-based mailflow rule connectors must migrate to certificate-based configuration by March 31st. To see if you're affected Click Here.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Manage behaviour of Outbound filters

Hello all, we have a customer whose outbound emails go through Email Security.

Some of them are deleted because they are seen as confirmed spam even if they are not (the sender receives a mail notification).

I tried putting the recipient domain in the exclusion list, lower the action in the Base Policy but the messages are still deleted.

Are the mail policies effective at all for outgoing emails? If so, what's the best way to allow a list of recipients?

Thank you.

This thread was automatically locked due to age.