New Sophos Support Phone Numbers in Effect July 1st, 2023

Outbound SPAM emails should not be deleted must be quarantine

Hi Team,

We have a problem with outgoing emails where some legitimate emails are deleted because they are marked as SPAM. 

Why are some outgoing emails marked as SPAM deleted, I have a question for Sophos. 

Why shouldn't these emails be quarantined so that the appropriate SME can release them? 

Why doesn't Sophos build an outgoing policy in Sophos Central that each client can alter based on their particular business needs? 

There is no option in the Sophos central to report outgoing SPAM emails as non-SPAM email. 

We don't receive any notification for the same even after sending the SPAM and non-SPAM emails to the Sophos lab.

 Please provide such a feature in Sophos Central so that no outgoing emails are deleted.

Edited tags
[edited by: Raphael Alganes at 5:59 AM (GMT -7) on 6 Jun 2023]